Malganga Jwellers

PRIVACY POLICY

Effective Date: July 20, 2026

This Privacy Policy explains how Malganga Jwellers (“Company,” “we,” “our,” or “us”) collects, uses, stores, protects, and processes personal information of customers, visitors, and users who interact with our website, products, services, WhatsApp Business communications, Google RCS Business Messaging, email services, telephone support, and other official communication channels.

Malganga Jwellers respects the privacy of its customers and is committed to protecting personal information through responsible data handling practices. This Privacy Policy has been prepared in accordance with applicable Indian laws, including the Information Technology Act, 2000, applicable data protection rules, consumer protection requirements, and industry best practices.

By accessing our website, purchasing our products, contacting us, or providing information through our digital communication channels, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of information as described herein.

This Privacy Policy also explains our approach toward data processing associated with:

  • WhatsApp Business Platform communications;
  • Meta-approved business messaging services;
  • Google RCS Business Messaging;
  • customer enquiries;
  • order management;
  • promotional communication;
  • website interactions;
  • customer support services.

We collect and process personal information only for legitimate business purposes and take reasonable measures to maintain confidentiality, integrity, and security of customer information.

1. Introduction

Malganga Jwellers operates as a jewellery business providing gold, silver, diamond, gemstone, and related jewellery products and services. As part of our operations, we may collect certain information from customers and website visitors to provide better services, process enquiries, complete transactions, communicate updates, and improve customer experience.

We understand that personal information is valuable and must be handled responsibly. Our privacy practices are designed to provide transparency regarding:

  • what information we collect;
  • why we collect it;
  • how we use it;
  • when we share it;
  • how we protect it;
  • your rights regarding your information.

This Privacy Policy applies to all individuals who interact with Malganga Jwellers through:

  • our website;
  • physical store interactions;
  • WhatsApp Business communication;
  • RCS messages;
  • email communication;
  • telephone calls;
  • online forms;
  • customer support channels;
  • promotional campaigns.

We encourage customers to review this Privacy Policy periodically to remain informed about our privacy practices.

2. Information We Collect

Malganga Jwellers may collect different categories of information depending on how you interact with our services.

2.1 User Information

We may collect personal information that you voluntarily provide, including:

  • Full name;
  • Mobile number;
  • Email address;
  • Residential or billing address;
  • Delivery address;
  • Date of birth, where required for legal or business purposes;
  • Identification details where required for regulatory compliance;
  • Purchase history;
  • Order details;
  • Customer preferences;
  • Feedback, reviews, and communications.

Such information may be collected when you:

  • make a purchase;
  • request product details;
  • contact customer support;
  • register for offers;
  • request jewellery services;
  • communicate through WhatsApp Business or RCS messaging.

2.2 Device Information

When you access our website or digital platforms, certain technical information may be collected automatically, including:

  • Device type;
  • Operating system;
  • Browser type;
  • IP address;
  • Internet service provider information;
  • Mobile network information;
  • Device identifiers;
  • Website usage information;
  • Access timestamps;
  • Error logs and performance data.

This information helps us improve website performance, maintain security, analyze usage patterns, and provide a better customer experience.

2.3 Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies are small data files stored on your device that help websites remember certain information about your visit.

Cookies may help us understand:

  • visitor preferences;
  • website performance;
  • frequently visited pages;
  • user interaction patterns;
  • technical issues.

You may control cookie preferences through your browser settings. However, disabling certain cookies may affect some website functionalities.

2.4 Message and Communication Data

When you communicate with Malganga Jwellers through WhatsApp Business, RCS, email, SMS, or other official channels, we may process information including:

  • your mobile number;
  • message content;
  • enquiry details;
  • communication history;
  • attachments or documents voluntarily shared by you;
  • delivery and response status;
  • communication preferences.

We use this information only for legitimate business purposes, including responding to enquiries, providing customer support, processing orders, and sending approved business communications.

Malganga Jwellers does not sell customer communication data to third parties.

3. Purpose of Data Collection

We collect and process personal information for specific and lawful business purposes, including:

3.1 Providing Products and Services

We use customer information to:

  • process jewellery purchases;
  • provide quotations;
  • manage orders;
  • arrange delivery;
  • provide repair and maintenance services;
  • issue invoices and receipts;
  • provide after-sales support.

3.2 Customer Communication

We may use your contact information to communicate regarding:

  • product enquiries;
  • order confirmations;
  • appointment reminders;
  • payment updates;
  • delivery information;
  • warranty services;
  • customer support requests.

Where required by applicable communication platform rules, promotional messages will only be sent after obtaining appropriate consent.

3.3 Improving Customer Experience

Collected information helps us:

  • understand customer requirements;
  • improve products and services;
  • personalize customer interactions;
  • enhance website functionality;
  • improve communication quality;
  • identify technical problems.

3.4 Legal and Regulatory Compliance

We may process information when necessary to:

  • comply with applicable Indian laws;
  • maintain business records;
  • respond to lawful requests from authorities;
  • prevent fraud or misuse;
  • protect legal rights and interests.

3.5 Security and Fraud Prevention

Information may be used to:

  • verify customer identity;
  • detect suspicious activities;
  • protect customers and our business;
  • maintain platform security;
  • prevent unauthorized transactions.

Malganga Jwellers collects only information that is reasonably necessary for providing services, maintaining compliance, and improving customer experience.

4. Consent for WhatsApp & RCS Data Processing

Malganga Jwellers respects the privacy choices of customers and follows consent-based communication practices while using business messaging platforms, including WhatsApp Business Platform and Google RCS Business Messaging.

When you provide your mobile number, email address, or other contact information to Malganga Jwellers through our website, store, enquiry forms, purchase process, or official communication channels, you may be providing consent for us to contact you regarding your requested services.

Depending on the nature of communication, we may use WhatsApp Business or RCS messaging for purposes including:

  • responding to product enquiries;
  • sharing requested jewellery details;
  • sending order confirmations;
  • providing payment-related updates;
  • sharing delivery information;
  • providing customer support;
  • sending service-related notifications;
  • communicating offers or promotional updates where permitted.

Before sending promotional or marketing communications through applicable messaging platforms, Malganga Jwellers will follow required consent and opt-in practices.

You may withdraw your consent for promotional communications at any time by contacting us or using available opt-out options provided in our messages.

Please note that withdrawal of marketing consent does not prevent us from sending essential service communications, such as:

  • transaction confirmations;
  • invoices;
  • security-related notifications;
  • responses to customer enquiries;
  • legally required communications.

Malganga Jwellers processes WhatsApp and RCS communication data only for legitimate business purposes and does not use customer messaging information for unauthorized purposes.

5. Legal Basis for Processing

Malganga Jwellers processes personal information only where there is a lawful and legitimate purpose for doing so.

The legal basis for processing personal information may include:

5.1 Consent

We may process information where you have voluntarily provided consent, such as:

  • subscribing to promotional updates;
  • requesting product information;
  • submitting an enquiry;
  • choosing to communicate through WhatsApp Business or RCS.

You may withdraw consent for optional processing activities at any time, subject to legal and contractual requirements.

5.2 Performance of Services

We may process information necessary to:

  • complete purchases;
  • provide requested services;
  • manage customer relationships;
  • fulfill orders;
  • provide after-sales support.

Without certain information, we may not be able to provide requested services.

5.3 Legal Obligations

We may process and retain information where required under applicable Indian laws, including requirements related to:

  • taxation;
  • accounting;
  • consumer protection;
  • fraud prevention;
  • regulatory compliance.

5.4 Legitimate Business Interests

We may process information for legitimate business purposes, including:

  • improving customer experience;
  • maintaining website security;
  • preventing misuse;
  • managing business operations;
  • improving service quality.

Such processing is conducted while respecting customer privacy rights.

6. How We Use Collected Data

Malganga Jwellers uses collected information responsibly and only for appropriate business purposes.

Information may be used for the following activities:

6.1 Customer Service and Support

We use customer information to:

  • answer enquiries;
  • provide product details;
  • resolve complaints;
  • assist with purchases;
  • respond to requests submitted through digital channels.

6.2 Order Processing and Transaction Management

Customer information may be used to:

  • confirm orders;
  • prepare invoices;
  • process payments;
  • arrange delivery;
  • maintain purchase records;
  • provide warranty or service support.

6.3 Communication Services

We may communicate with customers through:

  • WhatsApp Business;
  • RCS messaging;
  • SMS;
  • email;
  • telephone calls;
  • website communication forms.

These communications may include:

  • requested information;
  • service updates;
  • order notifications;
  • appointment reminders;
  • customer support responses.

6.4 Marketing and Promotional Communication

With appropriate consent, Malganga Jwellers may use customer information to share:

  • new jewellery collections;
  • festive offers;
  • special promotions;
  • showroom announcements;
  • loyalty program updates.

Marketing communication frequency may vary depending on campaigns and customer preferences.

Customers can opt out of promotional communications at any time.

6.5 Website Improvement and Analytics

We may analyze technical and usage information to:

  • improve website performance;
  • understand customer preferences;
  • improve navigation;
  • enhance security;
  • optimize digital services.

Such analysis helps us provide a more efficient and user-friendly experience.

7. Data Retention & Deletion

Malganga Jwellers retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.

Retention periods may depend on:

  • the purpose for which information was collected;
  • legal and regulatory requirements;
  • accounting obligations;
  • dispute resolution requirements;
  • security considerations.

Examples include:

  • Transaction records may be retained as required for taxation and accounting purposes.
  • Customer support communications may be retained to maintain service history and resolve future enquiries.
  • Consent records may be retained to demonstrate compliance with communication regulations.
  • Technical records may be retained for security and operational purposes.

When information is no longer required, Malganga Jwellers may securely delete, anonymize, or otherwise dispose of such information.

Customers may request deletion of their personal information by contacting us. Such requests will be reviewed in accordance with applicable laws and business obligations.

Please note that certain information may need to be retained where required for:

  • legal compliance;
  • prevention of fraud;
  • ongoing transactions;
  • enforcement of agreements;
  • protection of legitimate business interests.

8. Data Sharing with Third Parties

Malganga Jwellers does not sell, rent, or commercially trade customer personal information.

However, we may share limited information with trusted third parties where necessary to provide services, maintain operations, or comply with legal requirements.

Third parties may include:

8.1 Meta Platforms

Where WhatsApp Business services are used, certain communication data may be processed through Meta’s infrastructure according to Meta’s applicable business messaging policies.

Malganga Jwellers uses WhatsApp Business features only for authorized business communication purposes.

8.2 Google and RCS Service Providers

For RCS Business Messaging, communication services may involve Google and participating telecom operators that support RCS messaging.

Such providers may process required technical information to deliver messages securely and reliably.

8.3 Telecom Operators

Mobile network operators may process limited technical information required for message delivery, authentication, and communication functionality.

8.4 Service Providers

We may engage trusted service providers for:

  • payment processing;
  • website hosting;
  • technology support;
  • communication services;
  • customer management systems;
  • security monitoring.

Such service providers are required to handle information responsibly and only for authorized purposes.

8.5 Legal Authorities

We may disclose information when required by:

  • courts;
  • government authorities;
  • regulatory bodies;
  • law enforcement agencies;

or when disclosure is necessary to protect legal rights, safety, or prevent unlawful activities.

Malganga Jwellers ensures that any sharing of personal information is limited to what is reasonably necessary for the intended purpose.