Malganga Jwellers

TERMS & CONDITIONS

Effective Date: July 20, 2026

These Terms & Conditions (“Terms”) govern the access to and use of the website, products, services, communications, and digital platforms operated by Malganga Jwellers (“Company,” “we,” “our,” or “us”). By accessing our website, communicating with us through digital channels, purchasing our products, or interacting with our business using WhatsApp Business, Rich Communication Services (RCS), or any other approved communication platform, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

1. Introduction

Welcome to Malganga Jwellers.

Malganga Jwellers is engaged in the business of manufacturing, selling, and distributing gold, silver, diamond, gemstone, and other jewellery products and related services. We are committed to providing customers with high-quality products while maintaining transparency, security, and compliance with applicable Indian laws and industry standards.

These Terms establish the legal relationship between Malganga Jwellers and every visitor, customer, user, or business partner who accesses or uses our website, online services, WhatsApp Business communications, Google Rich Communication Services (RCS), telephone support, email correspondence, or any other digital communication channels operated by us.

These Terms are intended to protect both our customers and our business while ensuring compliance with:

  • Applicable laws of India;
  • Information Technology Act, 2000 and applicable rules;
  • Consumer Protection Act, 2019;
  • Meta WhatsApp Business Platform requirements;
  • Google RCS Business Messaging policies;
  • Any other applicable regulatory requirements.

If you do not agree with these Terms, you should discontinue using our services immediately.

2. Definitions

For the purpose of these Terms, unless the context otherwise requires, the following expressions shall have the meanings assigned below.

“Business” means Malganga Jwellers including its owners, employees, representatives, authorized agents, successors, and assigns.

“Customer”, “User”, or “You” means any individual, business entity, organization, or visitor accessing or using our website, products, services, or communication channels.

“Website” means the official online platform owned or operated by Malganga Jwellers together with all webpages, applications, and related digital properties.

“Services” include but are not limited to:

  • jewellery sales;
  • customer support;
  • product enquiries;
  • order assistance;
  • repair requests;
  • promotional communications;
  • appointment scheduling;
  • catalogue sharing;
  • invoice support;
  • warranty assistance;
  • WhatsApp Business messaging;
  • Google RCS messaging;
  • email communications.

“WhatsApp Business Platform” refers to Meta’s official business messaging platform used for customer communications.

“RCS” means Rich Communication Services supported by Google or telecom operators for verified business messaging.

“Content” means text, graphics, photographs, logos, trademarks, videos, designs, product descriptions, software, documentation, advertisements, and all intellectual property displayed by Malganga Jwellers.

“Applicable Law” means every statute, regulation, notification, governmental order, judicial decision, or legal requirement enforceable within India.

Any words expressed in singular shall include the plural where appropriate, and vice versa.

3. Acceptance of Terms

By accessing our website, purchasing products, contacting our customer support, or communicating through WhatsApp Business, Google RCS, email, telephone, or other official communication channels, you confirm that:

  • you have read these Terms carefully;
  • you understand your legal obligations;
  • you voluntarily agree to comply with these Terms;
  • you possess the legal capacity to enter into a binding agreement;
  • all information supplied by you is accurate and truthful.

Your continued use of our services constitutes ongoing acceptance of these Terms, including any amendments published in the future.

If you use our services on behalf of an organization or business entity, you represent that you possess sufficient authority to legally bind that organization.

Where local laws prohibit certain provisions contained herein, those provisions shall apply only to the extent permitted by applicable law.

4. Description of Services

Malganga Jwellers offers a range of jewellery products and related customer services through physical and digital channels. Depending on availability, our services may include:

  • sale of gold jewellery;
  • silver jewellery;
  • diamond jewellery;
  • gemstone jewellery;
  • bridal jewellery;
  • custom jewellery orders;
  • jewellery exchange enquiries;
  • repair and maintenance services;
  • jewellery cleaning;
  • hallmark information;
  • warranty assistance;
  • order updates;
  • appointment booking;
  • promotional campaigns;
  • customer support;
  • digital catalogues;
  • festive offers;
  • loyalty communications;
  • billing support.

To improve customer convenience, Malganga Jwellers may communicate using:

  • WhatsApp Business;
  • Google RCS Business Messaging;
  • SMS;
  • email;
  • telephone calls;
  • website contact forms;
  • other officially approved communication channels.

Service availability may vary based on business requirements, geographic location, inventory, technical limitations, holidays, regulatory restrictions, or operational circumstances.

We reserve the right to introduce, suspend, modify, or discontinue any product or service without prior notice where reasonably necessary.

Nothing contained on our website shall be interpreted as a legally binding guarantee of product availability, pricing, delivery timelines, or promotional offers unless expressly confirmed by Malganga Jwellers.

5. Eligibility

To access or use our services, you must satisfy the following eligibility requirements:

  • be at least 18 years of age, or the age of majority under applicable law;
  • possess legal capacity to enter into enforceable agreements;
  • provide complete and accurate information when requested;
  • comply with all applicable laws and regulations;
  • refrain from using our services for unlawful, fraudulent, deceptive, or unauthorized purposes.

If you are accessing our services on behalf of a company, partnership, trust, or other legal entity, you confirm that you are duly authorized to bind such entity to these Terms.

Our services are intended solely for lawful commercial and consumer purposes. Any misuse, unauthorized access, fraudulent activity, impersonation, or attempt to interfere with our operations may result in immediate suspension of access and, where appropriate, legal action.

We reserve the right to refuse service, cancel enquiries, decline transactions, or restrict access where we reasonably believe that a user has violated these Terms, applicable laws, or our internal compliance requirements.

By continuing to use our website or official communication channels, you confirm that you meet these eligibility requirements and agree to comply with all future instructions, policies, and guidelines published by Malganga Jwellers.

6. Account Registration

Certain services provided by Malganga Jwellers may require you to provide personal information, create an account, submit an inquiry, book an appointment, or communicate through our official channels such as our website, WhatsApp Business Account, Google RCS Business Messaging, email, or telephone.

While customers may browse portions of our website without registration, certain features—including order tracking, customer support, promotional subscriptions, warranty registration, and personalized communications—may require the submission of accurate information.

By registering or submitting your information, you agree that:

  • All information provided is true, accurate, current, and complete.
  • You will promptly update your information if it changes.
  • You will not impersonate another individual or business.
  • You will not use false identities, fake phone numbers, or unauthorized email addresses.
  • You are responsible for maintaining the confidentiality of any account credentials provided to you.
  • You are responsible for all activities conducted through your account or registered contact information.

Malganga Jwellers reserves the right to verify customer information where necessary to prevent fraud, comply with applicable laws, or fulfill regulatory obligations.

We may suspend or terminate access to any account if we reasonably believe that:

  • false information has been submitted;
  • unauthorized access has occurred;
  • fraudulent activities are suspected;
  • the account violates these Terms;
  • continued access may expose our business or customers to security risks.

Customers are encouraged to notify us immediately if they suspect unauthorized access to their account or communications.

7. User Responsibilities

Every customer using the services of Malganga Jwellers agrees to act responsibly, lawfully, and in good faith.

You agree that you will:

  • Use our website and services only for lawful purposes.
  • Provide accurate and truthful information.
  • Respect the intellectual property rights of Malganga Jwellers.
  • Maintain the confidentiality of your account credentials, where applicable.
  • Cooperate with our customer support team during order verification or service requests.
  • Comply with all applicable Indian laws and regulations.

You agree that you will not:

  • Engage in fraudulent or deceptive activities.
  • Attempt to gain unauthorized access to our systems or networks.
  • Distribute viruses, malware, or malicious software through our website or communication platforms.
  • Copy, reproduce, modify, or distribute our content without prior written permission.
  • Misuse WhatsApp Business, RCS messaging, or other communication channels by sending abusive, threatening, unlawful, or misleading messages.
  • Interfere with the operation, security, or availability of our services.
  • Use automated bots, scraping tools, or unauthorized software to access or collect information from our website.
  • Violate the rights or privacy of other users.

Any violation of these responsibilities may result in suspension of services, cancellation of transactions, restriction of future access, or legal action where appropriate.

8. Payment & Billing Terms

Where purchases are made through Malganga Jwellers, all payments shall be made using the payment methods accepted by us at the time of the transaction.

Product prices displayed on our website or communicated through official channels are subject to change without prior notice due to fluctuations in precious metal prices, taxes, market conditions, supplier costs, or other commercial factors.

Unless otherwise stated:

  • All prices are quoted in Indian Rupees (INR).
  • Applicable Goods and Services Tax (GST) and other statutory charges will be applied in accordance with Indian law.
  • Shipping, insurance, or handling charges, where applicable, will be communicated before order confirmation.
  • Orders will be processed only after successful payment verification unless a different payment arrangement has been agreed upon.

Malganga Jwellers reserves the right to refuse, cancel, or modify any order in circumstances including, but not limited to:

  • pricing errors;
  • product availability issues;
  • suspected fraudulent activity;
  • payment authorization failure;
  • regulatory restrictions;
  • force majeure events.

Invoices and receipts will be issued in accordance with applicable tax laws. Customers are responsible for reviewing billing information promptly and notifying us of any discrepancies within a reasonable period.

Refunds, cancellations, exchanges, and returns shall be governed by our applicable refund and return policies, where available. Processing times for approved refunds may vary depending on banking institutions, payment gateways, and financial service providers.

9. Subscription Renewal & Termination

From time to time, Malganga Jwellers may offer optional services such as promotional subscriptions, newsletters, product alerts, appointment reminders, loyalty program communications, WhatsApp notifications, or Google RCS business messages.

Participation in such services is voluntary and may require your prior consent.

You may unsubscribe or opt out of non-essential promotional communications at any time by:

  • following the unsubscribe instructions provided in our emails;
  • replying with “STOP,” “UNSUBSCRIBE,” or another supported opt-out keyword where applicable;
  • contacting our customer support using the details provided in these Terms.

Please note that opting out of promotional communications will not prevent us from sending essential service-related messages, including:

  • order confirmations;
  • payment receipts;
  • delivery updates;
  • warranty notifications;
  • security alerts;
  • legal notices;
  • responses to customer support requests.

Malganga Jwellers reserves the right to suspend or terminate your access to certain services without prior notice where:

  • these Terms have been materially breached;
  • fraudulent or unlawful activity is detected;
  • continued access poses a security risk;
  • required by law or regulatory authorities;
  • technical or operational reasons make continued service impracticable.

Termination of access does not affect any rights, obligations, liabilities, or claims that accrued before the date of termination. Provisions relating to intellectual property, confidentiality, limitation of liability, indemnification, dispute resolution, and governing law shall survive termination to the extent permitted by applicable law.